In this blog, we will explore the creation of GenAI applications that significantly enhance the customer experience by leveraging OpenAI’s Large Language Models (LLMs) through their APIs, as well as key AWS services like Amazon Kendra, AWS Transcribe, and AWS Polly. Additionally, we’ll discuss the pivotal role of AWS S3 and In-Memory Cache for storing indexed data, chat history, and serving the GenAI application’s various functions.

Over time, the landscape of application integration has undergone significant changes. We’ve moved from integration within Mainframes to traditional file-based communication to more advanced methods. In the ever-evolving digital landscape, APIs (Application Programming Interfaces) have become a crucial component in various domains, including e-commerce, banking, social platforms, and enterprise applications, enabling seamless communication between software components and services.

In today’s fast-paced digital landscape, Software as a Service (SaaS) has become the go-to model for delivering software applications. Whether building a new SaaS product from scratch or considering the migration of an existing application, it’s crucial to follow a structured approach to ensure success. In this blog, I am going to discuss the key steps and considerations for developing SaaS applications and outline best practices.

Conceptual Architecture for Conversational Artificial Intelligence (AI) / Natural Language Processing (NLP) based Platform for Customer Support and Agent Services. This document provides Conceptual Architecture for Conversational Artificial Intelligence (AI)/Natural Language Processing (NLP) based Platform for Customer Support and Agent Services.

This blog provides various aspects that need to be considered while developing scalable and robust enterprise applications. I will discuss the following areas of Enterprise Applications development and considerations.Application should have capabilities to accommodate growth and scale, modular to enhance or add new functionalities, support gradual or abrupt surge etc. At the same time, it should be seamless for users and efficient for the organizations.

Continuous Integration, Continuous Delivery/Deployment (CI/CD) Framework:
This controls all the stages in DevOps life cycle by integrating various tools, services
and orchestrate them to automate the entire process.

APIs are foundational technology platform in Digital Transformation journey which enables companies to think towards Digital Economy. APIs enables internal or external integration of data, services, and processes in application development process. API Management is essential in Digital Economy to determine how to distribute, control, monitor, analyze and monetize. The common platform capabilities include developer portal, API gateway, API lifecycle management and API analytics.

Using a cloud services have many advantages and one of them is scale or grow infinitely. Having ability to create resources like server, database, etc quickly sometime increase the operational cost of the organisations if not used properly. When people don’t follow the certain guidelines, they start paying high monthly bills for cloud services.

Offline capability and then synchronization for Web or Mobile application provides competitive advantage for business especially for the Application which requires to be worked in environment where network connectivity is an issue. Implementing the solution with Mobile Applications is little easier as there are multiple technologies available which leverages SQLite, CouchDB etc. This blog provides the approach note for implementing the offline sync for Web Application.

Users often choose app functions by mistake and will need a clearly marked “emergency exit” to leave the unwanted state without having to go through an extended dialogue. Support undo and redo.
The app should speak the users’ language, with words, phrases and concepts familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order.